Frequently Asked Questions

Shipping and handling fees are calculated based on UPS shipping fees. Our minimum shipping and handling fee is $10. We ship either UPS Ground or Priority mail depending on the merchandise. We also have UPS 3 day, 2nd day and next day shipments available. There are extra fees for over-sized items.

Yes we ship all over the world, including Australia, UK, Japan, Singapore, Brazil, Saudi Arabia, the Middle East and Mexico. Here's how to order from us. We accept payments through Paypal or Wire Transfers only.

• When checking out, select your country
• A shipping cost will not be calculated. Ignore any shipping costs assessed
• Select Google Wallet or Wire Transfer as your means of payment
• Select your Shipping Carrier of Choice (US Post or UPS)
• Finish your checkout process. Be sure to include your email address
• We will then email you a final cost with shipment
• If you wish to proceed, please make payment via Google Wallet or Wire Transfer
• We will then ship your package US Post or through the carrier of your choice

For further inquires, email us at service@motorhelmets.com or use the form below.

We ship UPS and USMail Priority. We have shipping warehouses located on both coasts of the country and depending on stock and availability, you may receive shipments from either locations. Using the UPS shipping guide at UPS.COM is a good guide. Shift Racing, Ogio, Bell, Suomy, Z1R, Fly Racing, No Fear, MSR Racing, Answer Racing, Troy Lee Designs, Scott, Oakley Optics & Goggles, Spy Optics, VonZipper Sunglasses, One Industries, KBC, Yoshimura, Dunlop, Michelin, and much more.

FOR A LIMITED TIME, WE ARE OFFERING FREE SHIPPING INTERNATIONAL ORDERS. WE SPECIALIZE IN SHIPPING TO COUNTRIES SUCH AS AUSTRALIA, BRAZIL, UK, NEW ZEALAND AND JAPAN.

• Minimum order of $999 required (Valid for Helmets, Apparel and Luggage only. Hard Parts, Body Parts, Oils, Tires, Batteries and Oversized items excluded)
• In your shopping cart, select Free Shipping over $999 as your shipping option
• Free Standard Shipping offers for orders shipping outside the USA. Any other shipping methods should have shipping costs added. (eg. to Hawaii, Alaska, 2nd Day, 3rd Day, Next Day)
• Applies only to orders shipping to a single address
• All oversized and additional shipping charges still apply
• Not valid with any other offer
• Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday) only and do not guarantee delivery by a specific date or time
• If you return items purchased using this offer, and your order drops below the threshold, then you may be charged a shipping fee
• Order cancellations or returns are subject to our cancellation fees
• Order cancellations or orders resulting in non receipt of merchandise is subject to our minimum shipping charges
• All order cancellations are subject to a $10 fee after submission. Does not include out of stock items, or back ordered items
• Check our Shopping Policies page for additional information

After you place your order you will receive an email confirmation. Your credit card will be verified and then your merchandise will be shipped. If your item is not in stock, a customer service representative will call or email you promptly. If you place your order with the intention of mailing in a check or money order, then a representative will hold your order until the check arrives.

Yes, yes yes! Your information is used only to process your order. We do not sell customer data to anyone. It is kept strictly in-house. We use secure servers to process your orders so place your orders with 100% confidence.

If your order has yet to be processed, then we will be able to cancel your order without incurring fees or charges. In the event that your order has been processed, then your package will arrive. You have 2 choices after this. 1) Refuse the package from the carrier. The package will then arrive back to us. You will be responsible for shipping and a restocking fee. 2) Accept the package and then ship it back to us w/ an RMA number. You will need to fill out our RMA Form and request a Return Number. After our customer service gives you a return number, write it on the outside of the original shipping box, with our shipping address clearly indicated and then use a carrier like UPS to send it. You will be responsible for tracking and insuring your package. If the package is lost, it will be your responsibility. You will then need to send in a claim with your carrier.

Packages normally arrive in 3 to 10 working days. We have warehouses on the West and East Coast. So depending on where you live and which warehouse your item is shipped out of, it may take up to 2 weeks. If your package does not arrive within 2 weeks, email us so that we can trace it. Your item may be lost, and we will make arrangements to have another one shipped out immediately.

We apologize for this, but this does happen sometimes when merchandise is being shipped. First of all do not panic. Call us. Do not throw away anything including the box it arrived in. It will be used as evidence by the carrier to verify that it was mishandled. Please do not use the merchandise in any way. We may then arrange a replacement item to be shipped to you. Every instance will be determined on a case by case basis.

Please fill out our Return Merchandise Authorization Form . You will receive further instructions.

We apologize for this, this sometimes happen when your internet settings are running a restrictive personal firewall that is blocking "http" referrer. Please check your internet settings.