Shipping and handling fees are calculated based on UPS shipping fees. Our minimum shipping and handling fee is $10. We ship either UPS Ground or Priority mail depending on the merchandise. We also have UPS 3 day, 2nd day and next day shipments available. There are extra fees for over-sized items.
After you place your order you will receive an email confirmation. Your credit card will be verified and then your merchandise will be shipped. If your item is not in stock, a customer service representative will call or email you promptly. If you place your order with the intention of mailing in a check or money order, then a representative will hold your order until the check arrives.
Yes, yes yes! Your information is used only to process your order. We do not sell customer data to anyone. It is kept strictly in-house. We use secure servers to process your orders so place your orders with 100% confidence.
You may attempt to cancel your order by filling out our Cancellation Form. Please do not call to cancel your orders, because we need a form submission. If your order has yet to be processed, then we will be able to cancel your order without incurring fees or charges. In the event that your order has been processed, then your package will arrive. You have 2 choices after this. 1) Refuse the package from the carrier. The package will then arrive back to us. You will be responsible for shipping and a restocking fee. 2) Accept the package and then ship it back to us w/ an RMA number. You will need to fill out our RMA Form and request a Return Number. After our customer service gives you a return number, write it on the outside of the original shipping box, with our shipping address clearly indicated and then use a carrier like UPS to send it. You will be responsible for tracking and insuring your package. If the package is lost, it will be your responsibility. You will then need to send in a claim with your carrier.
Packages normally arrive in 3 to 10 working days. We have warehouses on the West and East Coast. So depending on where you live and which warehouse your item is shipped out of, it may take up to 2 weeks. If your package does not arrive within 2 weeks, email us so that we can trace it. Your item may be lost, and we will make arrangements to have another one shipped out immediately.
We apologize for this, but this does happen sometimes when merchandise is being shipped. First of all do not panic. Call us. Do not throw away anything including the box it arrived in. It will be used as evidence by the carrier to verify that it was mishandled. Please do not use the merchandise in any way. We may then arrange a replacement item to be shipped to you. Every instance will be determined on a case by case basis.
Please fill out our Return Merchandise Authorization Form. You will receive further instructions.
We apologize for this, this sometimes happen when your internet settings are running a restrictive personal firewall that is blocking "http" referrer. Please check your internet settings.
Valid for for
apparel only. Motorcycle boots, luggage, hard parts, body parts, oils, tires, batteries and
oversized items do not apply. We will pay for shipping back to us for all exchanges, and then back to you.
So you never have to worry about shipping charges! Free freight does not apply to Returns or returns for refunds
(only for exchanges). Free freight only applies to ground shipping. Expedited shipping is not allowed.
Shipping only applies to M-F. Shipping freight must be properly packed and shipped insurance pre-paid.
Items lost in shipment or damaged in shipment is the responsibility of the customer. All original tags, paperwork,
stickers and accessories must be included. All original manufacturer boxes must be in new condition. You have 7 days to
request an exchange. Exchanged merchandise must be in New and Resaleable condition. All used helmets will be rejected.
Any scratches or signs of use will void your exchange. Any washed merchandise is void of exchange.
All returns must be accompanied by an order number, all original packaging materials and paperwork.
All Hot Sale items cannot be returned for exchange or refund. This item sale is final because it's a limited sale item.
Free Shipping Exchange does not cover Boots (Street, Offroad and Cruiser). Free exchange policy applies to ONE time use only.
Customer agrees to pay for all returns and shipments thereafter. Check our Returns and Exchanges page for additional information.